Unlike many online mattress retailers, dreamcloud return policy does not charge extra for shipping or return fees. This enables them to offer one of the best sleep trial periods in the industry. Their 365-day sleep trial allows customers to test the mattress under different conditions and in all four seasons. The company also offers a generous money-back guarantee, which gives you a chance to try out their mattresses for a full year and decide whether or not they are right for you.
If the mattress is not suitable for you, simply contact customer support to request a refund or exchange. The representative will then guide you through the process and help you find a solution. The company will also work with a local charity to ensure the returned mattress is donated to those in need.
Once you’ve completed the process, you can expect to receive a full refund within seven business days. The company will then return the funds to your original payment method. The refund may be reduced by the value of any offer codes, discounts, or promotional products that were used to purchase the product. Additionally, the company does not accept returns of accessories such as pillows and sheets if they’ve been opened.
The first step of the return process is to contact dreamcloud’s customer support department. They will be able to provide you with instructions on how to properly package your mattress for pickup and shipment back to their facilities. This is important to ensure that the mattress is protected during transit and minimizes the risk of damage during the return process.
It is also a good idea to keep a record of your communication with customer support. This will help you avoid any confusion or delays in the return process. Additionally, it will be helpful to have a copy of the receipt from the charity that receives your donation.
After contacting customer support, you’ll need to properly package your dreamcloud mattress for shipping back to the company’s facilities. This will ensure that the mattress is protected during the shipping process and minimizes the risk of damage. You should always follow any packaging instructions provided by dreamcloud, and be sure to keep all original packaging for the mattress.
Once the mattress reaches Dreamcloud’s facilities, they will confirm receipt and assess it to ensure that it meets the terms and conditions of their return policy. The company will then process the appropriate resolution, based on the original reason for the return.
While Dreamcloud’s return process can seem intimidating, it is relatively straightforward. The company’s lenient return policy is designed to make the process as easy and convenient as possible for their customers. By following these steps and maintaining open communication with customer support, you can rest assured that your dreamcloud mattress will be returned in the most efficient manner possible.